Licence Bureau Ltd. provides quick employee driver licence checks against current DVLA and DVLNI records followed up by continual re-checking. Director Malcolm Maycock, believes their ISO 9001 & 27001 are essential to Licence Bureau’s continued progression and success. Licence Bureau’s customer base includes 20% of the FTSE 100, they handle a lot of personal data for highly important blue chip companies and so their ISO standards are integral, giving their high profile customers confidence in Licence Bureau.
“It is really important that, at all times, we are making sure that our processes and procedures are correct, because one fault or problem with them, and we could lose the client.”
The ISO has helped improve the company in all aspects. In particular winning tenders and sustaining customers who wouldn’t consider Licence Bureau without the ISO. “It’s not a case of ‘the ISO has won us this’, it is a case of ‘we would not have even been in the game if we didn’t have the ISO’.”
“The ISO is great. Anyone we recommend ISO to, we recommend IMSM because we found our consultant so easy to work with which is fantastic. They were practical and straight speaking, with no private agenda. They came in and did the job and helped make our business better for us, which is great and just what we wanted them to do.”
