With over a decade of experience across sales, operations, and consulting, James focuses on helping teams perform at their best and deliver meaningful value to IMSM's clients. He has led teams through significant change and growth, always with an emphasis on collaboration, clarity, and high standards. Bringing together data, process improvement, and a strong customer focus, he supports organisations in turning strategy into action and achieving measurable results.
With over 25 years’ experience in the software and services sector, Lorraine leads the global delivery of IMSM’s solutions, ensuring clients receive a consistent, high-quality service wherever they are. She is known for her calm and structured approach, particularly when guiding teams and clients through periods of change. Combining strong commercial awareness with a focus on practical outcomes, she works closely with teams to deliver results that are both effective and sustainable.
With a 40-year career spanning logistics, manufacturing operations, and new product development, David brings a rare depth of experience from the electronics manufacturing industry. A Certified Lead Auditor for ISO 9001, 14001, and 45001, he now helps organisations navigate the path to ISO certification with practical, hands-on guidance built on decades of operating at every level of global supply chains.
With over a decade of experience in customer retention, business strategy, and project management, Alex has successfully managed multi-million dollar businesses, streamlined onboarding processes, and driven revenue growth while ensuring clients meet ISO standards for implementation and compliance.
Key Clients: Tesla, NHS, MoD, Saudi Aramco, BAE Systems
